Becoming a premium user at Sampression lets you enjoy our Support Services through our Helpdesk. Our Helpdesk will remain open from Monday to Friday between 9 AM to 6 PM (GMT +5:45) and we will always try to respond to your queries within 24 hours.
Sampression does not share any information about its clients to third parties for their promotional purposes. Occasionally, however, we may send you promotional e-mails about our products and services. Customers agree to our support policy automatically after making purchases from sampression.com.
Our support policy has the following provisions:
How to seek our Support Service
We will provide Support Services to Premium users only through our Helpdesk. We will not reply to any theme related queries via email, Facebook, Twitter or over the phone.
You will have to submit a ticket to our Helpdesk to receive our Support Service. Make sure that you have gone through the theme documentation before submitting any support tickets. The information on your ticket will be seen only by you and our support team.
What does our Support Service cover
Our Support Service only covers our themes and we will answer queries regarding the installation, configuration and use of our themes only.
What does it not cover
Our Support Service does not cover third party applications and products.
Customizing our themes
Our themes come as they are – they are not customized and it is upon you to make any customization and change the way our themes look and function. Although we do not discourage customization of our themes we do not take responsibility for fixing issues that occurred due to your decision to customize our theme.
We always try to fix any bugs or technical issues in our themes as soon as they come to our notice – make sure you do not miss out our theme updates where various issues are resolved. You’re also always welcome to send us a ticket mentioning a bug or error as soon as you face it.