How to Get Support

We help our customers with theme related support through our knowledge base and forums. We don’t provide any support via email or any form of social media. We try to answer each question as quickly as possible, but response time can sometimes take up to 24 hours.

  1. Browse the Knowledge base
  2. Visit the Forums

 

If you have purchased a theme from us

Please submit a support ticket to get a quick response to any questions about our themes – only premium users can send support tickets.

Click here to submit a ticket

Correctly setting up permalinks

We recommend setting up your Sampression Themes WordPress Permalinks in the following ways:

  1. Login to WordPress Admin.
  2. Go to: Settings › Permalinks.
  3. Choose the “Custom structure” field.
  4. Type the following into the box: /%category%/%postname%/
  5. Click “Save Changes”.

Please view the screenshot below:

permalink-settings

How to update page/post status & visibility?

  1. Login to WordPress Admin.
  2. Go to: Page or Post on left navigation.
  3. Click on specific Page or Post title to edit.
  4. Publish Block shown at right sidebar.

The Status area of the Publish module shows the state of the Post.

  • Published – The Page has been published on your blog for everyone to see.
  • Scheduled – When the Page’s timestamp is set in the future for automatic publishing, you can schedule Pages for the future on your blog. When the time and date comes around, the Page will automatically be published to the blog.
  • Pending Review – The Page has been submitted by a Contributor. It must be published by an Editor or Administrator before it is visible to blog readers.
  • Draft – An unpublished Page, the Page will not be visible to readers until the Page is published.

The Visibility area of the Publish module is used to set who can read the Page.

  • Public – The Page will be visible to everyone.
  • Protected – The Page is protected with a password you set. Any User that has the password can view a protected Page.
  • Private – Pages are only visible to website Editors and Administrators. Private Pages are not visible in Blog Surfer, feeds, or in any search. A Page can be private without being password protected.

Please view the screenshot below

publish

Adding new users to your WordPress site

You can add as many Users as you like to help Create, Edit or Monitor posts or pages.  The system is designed to give the ability to control and the access areas of your website to whoever you want.

  1. To add a new User, click on the User SubPanel and select “Add New”.
  2. Add the Username used to sign in to the Administration Panel, remember is it case-sensitive.
  3. Add the Users First Name and Last Name. (optional)
  4. Add the Users email Address. Be sure it is the correct email Address. Users can not share the same email Address.
  5. Add the Users website (optional)
  6. Enter a password, twice. The password is case sensitive and should be at least 7 characters long.  Password can include upper and lower case letters, numbers and symbols like ! “ ? $ % ) ^  &.
  7. Select to send the password to the new User by email.
  8. Select the “Users Role”.
  9. Click “Add User”.

Changing your Post Format

Naya Lite Theme supports Post Formats- you can choose how each Post looks by selecting a Post Format from a list of radio buttons, similar to the following screen.

post-format

Following list of available Post Formats provides some general WordPress guidelines as to how they might be styled.

  • Aside – Typically styled without a title. Similar to a Facebook note update
  • Audio – An audio file, such as a Podcast • Chat – A chat transcript
  • Gallery – A gallery of images. Post will likely contain a gallery shortcode and will have image attachments
  • Image – A single image
  • Link – A link to another site
  • Quote – A quotation, most likely contained within a blockquote
  • Status – A short status update, similar to a Twitter status update
  • Video – A single video

Reviewing past revisions

When you are editing your Post or Page, the number of revisions for that particular Post or Page is shown in the Publish Panel, if you have any. Click the Browse link next to Revisions: in the Publish panel to browse through the various revisions for the current Post or Page

Use the slider at the top of the page or click the Previous and Next buttons to navigate through your various Post or Page revisions.

Use the slider at the top of the page or click the Previous and Next buttons to navigate through your various Post or Page revisions.

revision

Content that has been deleted will be shaded red and content that has been added will be shaded green. If there is content that is shaded dark red and/or dark green, it’s highlighting specific content that was removed or added. If the paragraph or line is simply light red and/or light green, then the whole paragraph or line was affected by the change.

You can also compare two different revisions by clicking the Compare any two revisions checkbox at the top of the page.

How do I update my theme to the latest version?

If a new version of the theme is available, you will receive a notification regarding it on your Dashboard.

We always suggest that you update your theme as soon as possible to have installed most recent version.

Please follow the steps below:

  1. Login to WordPress Admin.
  2. Go to: Appearance › Themes.
  3. Click on the Themes, a Popup will appear as below.
  4. Click on “update now” link.

Please view the screenshot below:

update